Northpine

AI Concierge

Guides every customer from their first question to a completed booking or sale.

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The problem

Customers today expect a fast, personal response the moment they reach out — whether that's a question about availability, a request for a recommendation, or help finishing a purchase. When that response takes hours, a lot of them simply move on.

How it works
Step 1

A customer reaches out

On your website, WhatsApp, or wherever they first make contact, the AI Concierge greets them and understands what they're looking for.

Step 2

It personalizes the journey

Using what it knows about your offerings — rooms, services, products, availability — it recommends the right option instead of a generic menu.

Step 3

It completes the task

It can confirm a booking, walk someone through checkout, or collect what's needed to finish the request, right in the conversation.

Step 4

It hands off cleanly

If a human touch is needed — a special request, a complaint, a high-value booking — it hands off with full context so nothing has to be repeated.

Features

  • Personalized recommendations based on availability and preferences
  • End-to-end booking and checkout flows, not just Q&A
  • Consistent experience across web chat and messaging apps
  • Context-aware handoff to a human when it matters
  • Conversation memory across a customer's full journey
  • Reporting on where customers drop off, so you can fix it

Channels

Website chatWhatsAppSMS

Integrations

Shopify
WordPress
HubSpot
Salesforce
Google Sheets

Built for

HospitalityRetail & E-commerceReal EstateEducation
FAQ

AI Concierge FAQ

It's built to complete tasks, not just answer questions — booking, checkout, and follow-through are part of the design, not an afterthought.

See AI Concierge in action

Book a free demo and we'll show you exactly how it would work for your business.

Book a Demo