Privacy Policy

1. Introduction

Northpine Inc. ("Northpine," "we," "us," or "our") is committed to protecting the privacy of visitors to our website, the customers who interact with our AI agents, and the clients we work with. This Privacy Policy explains how we collect, use, disclose, and safeguard information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information we collect

We may collect the following information:

• Contact information you provide, such as your name, company, email address, phone number, and message content, when you submit our contact or demo request forms, or apply for a role or our Partner Program.
• Conversation data collected by an AI agent we deploy on behalf of a client business — for example, call transcripts, chat messages, or booking details — which is handled under that client's own privacy practices and our data processing agreement with them.
• Business information shared with us during a consultation or project engagement, necessary to design, build, and support an AI agent or automation.
• Basic technical information collected automatically, such as browser type and general usage patterns, to help us maintain and improve our website.

3. How we use your information

We use the information we collect to:

• Respond to inquiries and demo requests and provide information about our services
• Design, build, operate, and improve the AI agents and automation we deliver
• Communicate with you about your project or ongoing engagement
• Review job applications and Partner Program applications
• Meet legal, regulatory, and contractual obligations

4. How we protect your information

We take reasonable administrative, technical, and physical measures to protect personal and business information against unauthorized access, disclosure, alteration, or destruction. Access to client and end-customer data is limited to team members who need it to perform their work, and the same standard of care is expected of any engineering partner involved in delivery.

5. Sharing your information

We do not sell personal information. We may share information with trusted service providers and our AI engineering team solely as needed to deliver the services you have requested, and only under confidentiality obligations. We may also disclose information where required by law.

6. Your rights

Under PIPEDA, you have the right to access the personal information we hold about you, request corrections, and withdraw consent for its use, subject to legal and contractual restrictions. To exercise these rights, contact us using the details below.

7. Data retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law or contractual obligations with clients.

8. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at hello@northpineai.com or by mail at Northpine Inc., Toronto, Ontario, Canada.